All FAQs

What is your exchange policy?

At KURU, we know that finding the right fit is the first step toward healthier feet. That’s why we offer free, 45-day returns and exchanges to all KURU Rewards members in the US on domestic orders in their original condition.

A $5 shipping and restocking fee on returns & exchanges will be charged for customers not enrolled in our Heel Better™ Rewards Program.

To get started enter your order number and email address at returns.kurufootwear.com and follow the prompts to initiate an exchange.

For our complete exchange policy, visit: kurufootwear.com/pages/customer-service-returns-exchanges.

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