Return & Exchange Policy
45-Day Easy Returns & Exchanges
At KURU, we know that finding the right fit is the first step toward healthier feet.
That’s why we offer free, 45-day returns and exchanges to all KURU Rewards members in the US on domestic orders in their original condition. No hassle, no restocking fees.
Our return policy includes a full refund of the original purchase price for items returned in new condition. It’s our 45-day fit guarantee.
A $5 shipping and restocking fee on returns & exchanges will be charged for customers not enrolled in our KURU Rewards program.
|KURU Rewards Members||Not Enrolled in KURU Rewards|
|100% free, 45-day returns & exchanges||$5, 45-day returns & exchanges|
Shipping And Delivery Policy
We keep it simple and fast. All orders shipped within the US ship FREE via standard ground service. (FedEx/USPS for Domestic, USPS for HI and AK)
Looking for Free Returns & Exchanges?
It takes seconds. Simply sign up for a quick, free account at kurufootwear.com/account/register. No hidden fees, no credit card sign up—simply earn rewards.
Login to your KURU Rewards account before checkout to ensure free shipping, returns, and exchanges on every order. You’re one step closer to Pain Relief Beyond Belief!
Conditions for Returns & Exchanges
- Returns or exchanges must be made within 45 days of the original order date.
- Shoes must be in new or original condition.
- Each order is limited to two total exchanges.
- Must include a Return Merchandise Authorization (RMA) number on your exchange for tracking purposes.
- Please note our Clearance or Last Chance items are considered Final Sale and are not subject to returns or exchanges.
- Please note Returns or Exchanges not shipped 28 days after placing the request will be canceled.
- For international orders, we do not refund international duties, taxes, or Value Added Tax (VAT). Due to varying international postage rules and regulations, shipping costs both ways for returns and exchanges on International, Army Post Office (APO), or Fleet Post Office (FPO) orders are the responsibility of the recipient.
When Will My Order Arrive?
Want to know when your order will be delivered? We ship from two warehouse locations, Utah and Kentucky. Generally, we will ship your order from the nearest warehouse that contains your items.
With our FREE ground shipping most US orders are delivered within 3-5 business days if not sooner. Pretty neat!
Orders typically ship within 1-2 business days after order receipt from either our Kentucky or Utah warehouse.
Days We Process Orders
We process orders most business days except major holidays such as Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas day and New Year's day. Those days, we will be celebrating with our friends and loved ones, as we hope you will as well!
If you are shipping to either Alaska or Hawaii or US Territories, your order will ship via USPS Priority Mail. Expedited shipping is not available for shipments to these States or Territories.