Return and Exchange Policies

Shipping & Protection Warranty Policy Returns & Exchanges Privacy & Security

45-Day Free Returns & Exchanges

At KURU, we know that finding the right fit is the first step toward healthier feet.

That’s why we offer free, 45-day returns and exchanges to KURU customers in the U.S. (excluding Hawaii & Alaska) when returned in original condition and through Happy Returns (no label needed, just drop off your box). No hassle, no restocking fees. Find the nearest Happy Returns location to get started.

We recommend adding 60-Day Returns & Shipping Protection at checkout to protect your order and enjoy an extended return window.

For our Canadian customers, we also offer free returns by providing shipping labels.

Our return policy includes a full refund of the original purchase price for items returned in new condition. It’s our 45-day fit guarantee.

Please note that items labeled as "Final Sale" and/or "Non-Returnable" are not eligible for return / refund. This includes Gift Cards & Accessories.

All other forms of returns are subject to a $6 shipping and restocking fee.

Create a Return or Exchange

Happy Returns (no label needed) for US Orders	Shipping Label for Canadian Orders	All Other Returns
100% free, 45-day returns & exchanges	100% free, 45-day returns & exchanges	$6, 45-day returns & exchanges

Shipping And Delivery Policy

We keep it simple and fast. All orders shipped within the US ship FREE via standard ground service. (FedEx/USPS for Domestic, USPS for HI and AK)

Looking for Free Returns & Exchanges?

For U.S. customers (excluding Hawaii & Alaska) our easiest return method is free and simple through Happy Returns. Visit the Return Center and make sure to select Happy Returns as your return method as you complete the steps.

Looking for the nearest location to drop off your free return? Visit the location finder for your nearest Happy Returns location.

Conditions for Returns & Exchanges

Returns or exchanges must be made within 45 days of the original order date.
Shoes must be in new or original condition to be eligible for return or exchange.
Each order is limited to two total exchanges.
Must include a Return Merchandise Authorization (RMA) number on your exchange for tracking purposes.
Extra credit offered for exchanges that are not used will not be included in refund.
All Final Sale items are not subject to returns or exchanges. This includes Gift Cards & Accessories such as SPARC 2.0 Socks, KURU SHIELD Shoe Protector Spray, T-shirts, Hats and Care & Cleaning Kits.
Please note Returns or Exchanges not shipped 28 days after placing the request will be canceled.
For international orders, we do not refund international duties, taxes, or Value Added Tax (VAT). Due to varying international postage rules and regulations, shipping costs both ways for returns and exchanges on International, Army Post Office (APO), or Fleet Post Office (FPO) orders are the responsibility of the recipient.

When Will My Order Arrive?

With our free ground shipping, your order will arrive in about 7-10 days after shipping. Most orders are shipped within 1-2 business days of being placed. Express orders usually arrive within 2 business days from shipping. To ensure a quick delivery, we ship from three locations—Texas, Vancouver, and Montreal—and we typically send your items from the nearest warehouse that has them in stock.

Days We Process Orders

We process orders most business days except major holidays such as Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas day and New Year's day. Those days, we will be celebrating with our friends and loved ones, as we hope you will as well!

If you are shipping to either Alaska or Hawaii or US Territories, your order will ship via USPS Priority Mail. Expedited shipping is not available for shipments to these States or Territories.

FAQs

Making a return is easy! Simply enter your tracking number and email address at returns.kurufootwear.com. (You can find your tracking number in your Shipping Confirmation email). Follow the prompts to complete your return or exchange. Once completed, we will email you a prepaid shipping return label that you can print, attach to your return, and mail off at a FedEx location near you.
Once we receive your returned shoes, we will process your refund and automatically apply a credit to your credit card within 1–4 business days. Depending on your credit card company, it may take an additional 2–14 business days for the credit to appear on your account.
To place an exchange, visit returns.kurufootwear.com, enter your order number and email address, and follow the prompts to confirm which shoes you wish to return. You will also be able to select the size or style you wish to exchange them for. Once you complete the form, you will receive an email with a paid shipping label to return the shoes you wish to exchange.
We ship your exchanged pair within 1–4 days of receiving your returned shoes. If you have not received a confirmation email after 5 days for your exchange, please email us at gurus@kurufootwear.com.
We want you to have a chance to Heel the Difference™ in your new KURUs. That’s why we offer a 45-day return and exchange policy from your original order date for all orders, and you have the option to purchase our 60-Day Returns & Shipping Protection so you can benefit from an extended return window.
We want you to Heel Confident in your new KURU shoes! When you receive your shoes, try them on a clean, carpeted surface to confirm the correct size and style and wear them only around the house.
Please keep in mind that shoes must be in their original, new condition to be eligible for a refund or exchange. We strongly encourage you to avoid puddles, mud, scuffs, or food to keep your new KURUs in top condition in case you need to return them.
Once we receive your returned shoes, we will process your refund and automatically apply a credit to your credit card within 1–4 business days. Depending on your credit card company, it may take an additional 2–14 business days for the credit to appear on your account.
We will ship out your exchange order within 1–4 business days of receiving your returned shoes. For additional questions, email us at gurus@kurufootwear.com.
Once we ship your new pair of shoes for your exchange order, we will send you a shipping confirmation email with tracking info.
To reach KURU Footwear’s customer care team, call 877-211-5878 or email gurus@kurufootwear.com.