Shipping & Protection Policies

Delivery Times

Standard Domestic Shipping

We keep it free and simple. Most standard orders ship within 3 business days of order date (excluding weekends and holidays). We use FedEx, USPS Priority, or regional carriers for quick and reliable delivery. Most standard ground shipments arrive within 8 days from order. Weekend delivery is not available (excludes US territories).

International Shipping

At KURU, we’re on a mission to heel the world, so we’re delighted to offer international shipping!

International orders ship via USPS or FedEx Mail Innovations. International shipments typically take 7–10 business days to arrive.

There are some countries we are unable to ship to. If your country appears in the drop-down list when entering your shipping address, we can ship to you!

We offer Delivered Duty Paid (DDP) shipping to our international customers. By shipping DDP, duties and taxes are collected directly at checkout so that your package is less likely to be stopped at customs. Please note that duties and taxes assessed by customs vary by country and product.

Due to international customs and duties, we are unable to offer free exchanges on any international orders. Any and all return or exchange shipping fees are the recipient's responsibility. Customs fees and duties are not refundable.

Want to Earn Rewards with Each Order?

It takes seconds. Simply sign up for a quick, free account at kurufootwear.com/account/login. No hidden fees, no credit card sign up—simply earn rewards. 

Login to your KURU Heel Better™ Rewards account before checkout to ensure free returns and exchanges on every order. You’re one step closer to Pain Relief Beyond Belief!

Return-to-Sender Packages

If the delivery service is unable to deliver a package due to unexpected delivery errors, your package may be returned to KURU. If this is the case, your tracking information will state that the package is on its way back to the sender. 

Please take the following steps:

1. Email gurus@kurufootwear.com or call (877) 211-5878 to submit your KPSP claim.
2. If emailing, please use the subject line “RETURN TO SENDER PACKAGE CLAIM” and include your name, order number, correct shipping address, and details of your missing package in the message.

Return-to-Sender Policy: When we receive the package, we will send it back to you at no extra cost.

Damaged Packages

If your package appears to be damaged during transit (e.g. Ripped open, packaging tape on the outside), please take the following steps:

1. Email gurus@kurufootwear.com or call (877) 211-5878 to submit your Shipping Protection claim.
2. If emailing, please use the subject line “DAMAGED PACKAGE CLAIM” and include your name, order number, correct shipping address, and photos of the damaged packaging and of the damaged products inside the packaging.

Damaged Package Policy: After you’ve completed the above steps, KPSP will replace any and all damaged item(s) depending on availability, or issue a store credit or refund. If the damage is limited to the packaging and/or shipping box, and not to the product/items/goods inside the package, then your order is not eligible for a claim. KPSP only covers damage to the actual product/items inside the packaging.

Stolen Packages

If you have reason to believe your package was stolen, please take the following steps:

1. Email gurus@kurufootwear.com or call (877) 211-5878 to submit your Shipping Protection claim.
2. If emailing, please use the subject line “STOLEN PACKAGE CLAIM” and include the following information:
3. Your name, order number, correct shipping address, and reason you believe it was stolen.
4. For orders more than $200, a police report must be filed. We ask that you include your case number from the department in your email request.

Unprotected Risks

KURU reserves the sole discretion to determine whether a consumer violates the terms and conditions or otherwise poses an unacceptable risk of loss. In those cases, KURU may designate that order as an unprotected risk. Following proper notification of such designation, KURU may rescind KURU Shipping Protection & 60-Day Returns from the order, and you will be refunded the price paid for premium shipping protection.

Order is Stuck in Customs

As listed in the checkout process, KURU Shipping Protection & 60-Day Returns does not cover international duties or fees or orders stuck in customs. You will need to pay your country’s duties and fees to receive the package.

Other Terms

KURU reserves the sole discretion to determine if a claim qualifies under this plan.