Question 1

What makes KURU shoes different?

Accepted Answer

Every KURU shoe comes with three layers of support, including our patented KURUSOLE tech—a foot health game changer. This revolutionary, adaptive technology dynamically flexes with each step to hug and protect your heels.  With over 28,000 5-star reviews, our customers prove that KURU delivers pain relief. In fact, over 7 in 10 customers report improved pain symptoms, and of those customers, 97% experience improvement in less than 4 weeks. Talk about Pain Relief Beyond Belief.

Question 2

Why does KURU recommend a break-in period?

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Question 3

What is the KURUSOLE?

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Question 4

What is the KURUCLOUD?

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Question 5

What is the ULTIMATE INSOLE?

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Question 6

Does KURU have a size guide to help me with my selection?

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KURU offers free returns and exchanges on all orders within the Domestic United States, because finding the perfect fit should be as easy as possible!Different brands use different sizing standards, so we recommend measuring with a Brannock device—the metal plate found in most shoe stores. Click here for general instructions and fitting tips.Unable to measure? Start with the size you have the most of in your closet, and pick your KURU from there. Keep in mind we offer fit notes on product pages to indicate when a style runs larger or smaller than standard.We remove the risk of ending up with the wrong size by offering FREE shipping, FREE returns, and FREE exchanges on all orders shipped within the Domestic US through our hassle-free Return/Exchange policy.*We hope these details help you find your perfect fit. If you still have questions, please contact a KURU Guru for additional help.This chart converts US sizes to various international standards and may be helpful as a reference. Please note: All KURU shoes are listed in US sizes.

Question 7

What Does 1/2 Size Small or Large Mean?

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We offer fit notes on certain styles based on customer feedback to help you find the right size. We use these notes beyond our standard sizing information to help guide your choice:1/2 Size Small: This means the shoe runs small. For example, if your regular size is 8 then you’ll want an 8.5 for shoes that run 1/2 size small.1/2 Size Large: This means the shoe runs large. For example, if your regular size is 8 then you’ll want a 7.5 for shoes that run 1/2 size large.Fits True to Size: This means the shoe runs true to size. If your regular size is 8 then you'll want an 8 in shoes that run true to size.We want to make buying shoes online easy, so we offer FREE shipping, FREE returns, and FREE exchanges on all orders shipped within the Domestic United States through our hassle-free return &amp; exchange policy.*Please contact our KURU GURUs if you have more questions about finding your perfect fit.

Question 8

How Do I Determine My Shoe Size?

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Unfortunately, shoes are not measured by inches/centimeters/etc. There are too many variables that go into account for footwear other than absolute length. The size of shoes is really determined by a combination of length, volumes, instep height, toe shape, and other variables. With that being said we try to make our shoes fit as True to Size as possible.We would recommend buying based on your most common shoe size. Another option would be to buy a couple of sizes to try on and keep the one that fits the best. Measuring your foot on the Brannock device at a local shoe store is another touch point to getting an accurate fit. I would recommend ordering the size that you typically wear in a similar style of shoe. For example: If you are looking at one of our sneakers, we would recommend buying the size that you typically buy in a fitness shoe.KURU cannot provide an accurate size recommendation based on inches, centimeters, or a foot drawing. We do offer Free Returns/Exchanges in the domestic US, and shipping on all of our footwear to ensure you can try them on first to make sure you are soulmates.

Question 9

Are Any KURU Shoes Waterproof?

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We now offer one style in Men's and Women's called CURRENT. Our Women's CURRENT is made with waterproof materials designed to dry more quickly, while grooves channel water away from your foot for less slipping and squeaking.For our other styles, we offer a Shoe Protector Spray that will help them repel water/liquid (water repellant). You can read more by taking the link down below!KURU SHOE PROTECTOR SPRAY

Question 10

Are KURU shoes anti-slip or slip resistant?

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Question 11

Are KURU shoes non-mark or non-skid?

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Question 12

Are KURU shoes offered in wide or narrow widths?

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All of our styles are offered in Medium (Standard) Width and some are available in Wide Width. Each product description page also includes fit notes and width measurements.Our sizes are based on the Brannock device, which is that metal measuring plate you can find in most shoe stores. If you are unsure which size or width you need, we highly recommend getting your foot measured.Women'sMedium: BWide: C+ (Other brands may label their wide shoes as CC, 2C, W, or just C.) SHOP WOMEN'S WIDEWe do not currently offer narrow (A or smaller) width. We have some styles that are slightly slimmer, however they are still considered Medium Width shoes. If you'd like to know more about these styles, please  contact one of our KURU Gurus for help.Men'sMedium: DWide: E+ (Other brands may label their wide shoes as EE, 2E, W, or just E.) SHOP MEN'S WIDEWe do not currently offer double-wide or beyond. If you wear 4E or anything wider, KURU may not be the right fit for you.

Question 13

Which KURUs are best if you need a large toe box?

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Question 14

Which KURUs are best if you need arch support?

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KURU shoes deliver excellent arch support without the need for thick inserts or expensive, custom orthotics.Superior arch support starts with our patented KURUSOLE technology, which delivers natural cushioning and dynamically hugs your heel with every step. Every foot is unique, and our ULTIMATE INSOLES adapt to fit your needs by using your own body heat to custom-mold to the shape of your feet over time.The corrective nature of our superior arch support is designed to neutralize your weight distribution and place your foot in the best anatomical position. This support can take some getting used to. We suggest slowly breaking in your new shoes over the course of 2-3 weeks.

Question 15

Which KURUs are best if you pronate or supinate?

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Question 16

How can I know which KURU shoe is best for a specific foot condition?

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Question 17

How can I know which KURU shoe is best for a specific activity?

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Question 18

How can I know which KURU shoe is best for a specific type of work?

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Question 19

Why Are My Shoes Squeaking?

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The most common cause of squeaking is moisture build-up. Our insoles are designed with moisture-wicking technology for maximum comfort, but sometimes excess moisture can accumulate. These tips can reduce squeaking:Dry Your Insoles Between Wears - Remove your insoles from your shoes and air dry them between uses. You can also apply a light layer of talcum powder to the bottom of your shoes to help absorb moisture.Re-align the Insole - Sometimes the insole may slip up and to one side of the footbed. Realign the insole, making sure it is centered over the top of the midsole footbed.Replacement Insoles - We're also happy to send you a free pair of fresh insoles! In most cases, a new pair of insoles will make the squeaking go away.If the squeaking persists, your shoes may have a manufacturer's defect. If air drying or replacement insoles don’t solve the problem, we suggest submitting a warranty request or reaching out to our KURU Gurus for help.

Question 20

Why Are My Shoes Showing Wrinkles?

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One of the main benefits of our technology is how it interacts with the foam. Though we do our best to prevent them, some wrinkles are inevitable and may result even during manufacturing. The style you have is from our higher performance product line. For our higher performance styles, we designed our technology to be closer to the edge of the foam which helps enhance its ability to hug your heels during more demanding activities. A by-product, however, is the potential for more wrinkles on the surface of the midsole foam.You can see an animated graphic example of how our technology is designed to flex with the foam here: Technology. In the animation, you can see the vertical wall that sets inside the foam and flexes against the foam.Though we try our best to reduce any wrinkling in our designs, this is just the nature of foam as it's compressed with every step and is part of normal wear and tear.Don't worry, any wrinkles are not due to failure or break-down of the foam. It's simply the result of the KURUSOLE technology moving and cupping your heels to give you maximum comfort.

Question 21

Can I Use Custom Orthotics In KURU Shoes?

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Due to the anatomical shape of the KURUSOLE, custom orthotics with a rounded heel fit best inside our shoes. If the underside of the custom orthotic (the part that sits on the footbed) is squared off, then it may not fit into our deep heel cup—which is rounded like your foot.That said, many of our customers tell us the KURUSOLE technology offers better support and stability than they expected, and that they don't need to wear their custom orthotics with KURU shoes.

Question 22

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Question 23

Do You Sell Replacement Laces?

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At this time we do not offer replacement laces.

Question 24

Where are KURU shoes designed?

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Question 25

Where are KURU shoes made?

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KURU shoes are designed in the USA and made in our partner factories in Asia.Our partner factories adhere to our high standards to provide shoes with world-class comfort and support. Our shoes are manufactured with high-quality materials and in ethical conditions. Our trusted factory partners align with our company values, and together we focus on creating as much value as possible for our customers.

Question 26

Are KURUs vegan?

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Question 27

Do Your Shoes Contain Latex or Formaldehyde?

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LatexIt is unlikely that any of our shoes contain latex. However, all of our shoe products use different glues, materials, and construction techniques which be part of the manufacturing process. According to our manufacturer, none of the shoes contain latex, but unfortunately, we are unable to guarantee that the shoes are latex-free.FormaldehydeAll of our shoes use industry-standard glues and the different products use different construction techniques which require different glues. At times, formaldehyde is used as part of the process to manufacture our shoes. Unfortunately, we are unable to guarantee that the shoes are formaldehyde-free.

Question 28

How Long Should My KURUs Last?

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The average KURU customer is able to wear their KURU shoes for 1+ years. Experts recommend replacing any kind of shoe after 350-500 miles worth of wear. It is difficult to say how long a pair of shoes will last because everyone is different.How long a shoe will last has many variables including how often they are worn, mileage, what kind of terrain you wear them on, how much your feet sweat, and your personal walking gait.We offer no guarantees, however, we also offer an incredible warranty policy if you feel you are experiencing other issues that cover manufacturer defects (soles peeling off, stitching coming undone, etc.) for 6 months from the date of purchase. KURU WARRANTY POLICY

Question 29

What is the weight of KURU shoes?

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Question 30

What is heel-to-toe drop and does it matter?

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Question 31

Why are your shoes expensive?

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Question 32

Can I remove the insole and use my own custom orthotics?

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Question 33

What patents does KURU have for its products and technology?

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Question 34

What Care And Cleaning Is Recommended For KURUs?

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Because we use better, high-performance materials in our shoes, it's important to properly care for them to extend the life of the shoes. Following are the care instructions for KURU Shoes:Always keep your shoes free of moisture and store them in a dry, cool environment, free of direct light or sun.If you need to clean your shoes, we recommend a shoe cleaning gel that is suitable for both fabric and leather. Always remember to spot-test the cleaner as sometimes it can alter the color of the materials. You can also clean your shoes with a moist (with water), lint-free cloth, and/or a soft-bristled brush. We offer a  basic shoe cleaning kit with all the tools you need for regular shoe maintenance.When cleaning mud or other debris, allow the mud to fully dry, then with a soft-bristled brush, lightly remove the dirt.Never put your shoes in a washer or dryer. Always allow your shoes to air dry. If your shoes get wet, make sure to remove sockliner insole to make sure the interior of the shoe fully dries.To improve the stain and water resistance of KURU shoes, we recommend using our high-grade shoe protector spray that works on both leather and footwear textiles. The exclusive KURU Shield Shoe Protector is optimized to keep your shoes protected from water, stains, and other chemicals and oils.Any damage due to failing to follow the above care instructions will void the warranty against defects on the shoe.

Question 35

Do You Have A Product Catalog?

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We do offer printed catalogs. If you would like to receive one, please email gurus@kurufootwear.com and we'll get one on the way to you.You can also subscribe to our email list or follow us on Facebook and Instagram to stay up to date on the latest from KURU!

Question 36

Why are my feet sore after wearing KURUs?

Accepted Answer

While it’s not common, some customers experience tenderness when they first start wearing a new pair of KURUs. You’re more likely to experience this initial pain or tenderness if you’ve never worn custom orthotics before.Your body may need time to adjust to the new levels of anatomical support you experience with our patented KURUSOLE technology, and we suggest you follow the break-in procedure even if this isn’t your first pair of KURUs.Here are a few suggestions that have helped other customers:Let your feet adapt to the support and natural re-alignmentAs with any high-quality orthotic, letting your feet adjust to the support of the KURUSOLE technology is necessary. This may result in soreness or tenderness for the first few weeks of wear.KURU is designed to support your feet as the foundation of your body, which includes proper alignment. Sometimes, re-aligning your body by modifying the way you stand and walk can cause discomfort until your body becomes used to the improved position.Break them in slowlyFor the first two weeks, wear the shoes for 2 to 3 hours each day and then switch to another pair of shoes.For the next two weeks, wear them for 3 to 5 hours each day, once again switching to another pair of shoes afterward. This will allow your body to make a healthy transition to the new levels of support.The space-age foams take time to mold to youOver time, our ULTIMATE INSOLES will soften and mold to your feet. Our insoles use advanced foams that react to your body heat and mold to the unique contours of your feet.Your new KURUs may initially feel slightly stiff or awkward. The recommended break-in time above allows the ULTIMATE INSOLES to mold to your needs. This is especially true if you wear the shoes while standing for long hours.KURU activates your musclesKURU offers incredible heel support, with a naturally shaped forefoot. This unique design may activate different muscle groups, which can create some soreness. Give your body a little time to adapt to this natural, flexible forefoot design.We've shared this advice with numerous customers, and here are some of their responses:"Since I last emailed you and after reading your suggestion to keep wearing them, my feet have grown accustomed to them very nicely. I have been wearing them all day with no further discomfort. I would suggest that you add a note somewhere in your advertisements that if you don't wear orthotics that there may me a short adjustment period to your shoes. Other than that I am very pleased so far and although I haven't tested them on vacation they seem to be a very nice investment."-Ron"I was very unhappy with my shoes when first purchased, but after wearing them for several weeks, I am recommending them frequently. Thanks!"-Leanna H., M.D.

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