Returns

Making a return is easy! Simply visit returns.kurufootwear.com and enter your order number and email address to get started. Follow the prompts to choose your return method. For U.S. customers, the easiest and most affordable option is to use a FedEx Easy Returns QR code to drop off your shoes at one of their many return bar locations—no box or label needed. If you prefer another return method, you can print and use a shipping label. Canadian customers receive a free return shipping label. Once we receive your return, we’ll process your refund within just a few business days.

Yes, absolutely. We encourage you to wear your shoes in your everyday life so you can fully experience the difference. The Feel Better Promise is designed to let you test them in real conditions, not just around the house.

Yes! Hold onto your original packaging and box - you'll need it for returns through FedEx Easy Returns or any other return method. Don't throw it away until you're sure your KURUs are the perfect fit.

Many FedEx and UPS shipping centers offer printing services. That way you can pick up your return label print job when you go to mail your return. To create a print job for your return shipping label at FedEx or UPS, first download the file to your computer, then create a print request at theUPSstore.com/print or printing services at FedEx.com.

Though we do not offer pickups through KURU, you may be able to schedule a pick up for your return through FedEx. You can call FedEx customer service at 1.800.GoFedEx or 1.800.463.3339. Or consider dropping off your package at a FedEx shipping location.

For international orders, shipping costs, both ways, for returns and exchanges on International and APO/FPO orders are the responsibility of the recipient. Due to varying international postage rules and regulations, we are unable to pay the return shipping on international and APO/FPO orders. Any duties, taxes, fees, or VAT are the sole responsibility of the recipient.

Once we receive your returned shoes, we will process your refund and automatically apply a credit to your credit card within 1–4 business days. Depending on your credit card company, it may take an additional 2–14 business days for the credit to appear on your account.

You will receive an email that your refund has been issued. Once we initiate your refund, we will apply a credit to your credit card within 1–4 business days. Depending on your credit card company, it may take an additional 2–14 business days for the credit to appear on your account.