Returns

Question 1

What is your return policy?

Answer

We know that finding the right fit matters. That’s why we offer free 45-day returns via Happy Returns (no label needed) on all U.S. orders (excluding Hawaii & Alaska) in their original condition. We offer Shipping label for Canadian orders. To find your nearest Happy Returns location visit the location finder.

We recommend purchasing KURU Shipping Protection & 60-Day Returns so you can benefit from an extended return window.

All other return options includes $6 return shipping and restocking fee. Items are required to be in new condition. We do not refund international duties, taxes, or VAT. Please see the below FAQ for our international returns policy.

Please note our Clearance or Last Chance items are considered Final Sale and are not subject to returns. Please see our full returns policy here.

Question 2

How do I place a return?

Answer

Making a return is easy! Simply enter your tracking number and email address at returns.kurufootwear.com. You can find your tracking number in your Shipping Confirmation email). Follow the prompts to complete your return or exchange. Once completed, we will email you a prepaid shipping return label that you can print, attach to your return, and mail off at a FedEx location near you.

Question 3

Can I return shoes that have been worn?

Answer

We want you to feel confident in your KURU order! When you receive your shoes, try them on a clean, carpeted surface to confirm the correct size and style and wear them only around the house. Please keep in mind that shoes must be in their original, new condition to be eligible for a refund or exchange. We strongly encourage you to avoid puddles, mud, scuffs, or food to keep your new KURUs in top condition in case you need to return them.

Question 4

I don’t have a printer, how can I print my return shipping label?

Answer

Many FedEx and UPS shipping centers offer printing services. That way you can pick up your return label print job when you go to mail your return. To create a print job for your return shipping label at FedEx or UPS, first download the file to your computer, then create a print request at theUPSstore.com/print or printing services at FedEx.com.

Question 5

Can I schedule my return to be picked up?

Answer

Though we do not offer pickups through KURU, you may be able to schedule a pick up for your return through FedEx. You can call FedEx customer service at 1.800.GoFedEx or 1.800.463.3339. Or consider dropping off your package at a FedEx shipping location.

Question 6

What refund am I eligible for if I return my international order?

Answer

For international orders, shipping costs, both ways, for returns and exchanges on International and APO/FPO orders are the responsibility of the recipient. Due to varying international postage rules and regulations, we are unable to pay the return shipping on international and APO/FPO orders. Any duties, taxes, fees, or VAT are the sole responsibility of the recipient.

Question 7

When can I expect my refund?

Answer

Once we receive your returned shoes, we will process your refund and automatically apply a credit to your credit card within 1–4 business days. Depending on your credit card company, it may take an additional 2–14 business days for the credit to appear on your account.

Question 8

How do I know if my refund has been issued?

Answer

You will receive an email that your refund has been issued. Once we initiate your refund, we will apply a credit to your credit card within 1–4 business days. Depending on your credit card company, it may take an additional 2–14 business days for the credit to appear on your account.