Can I Return Shoes That Have Been Worn?

You can return or exchange like-new items within 45 days of purchase. Click here to learn more about our hassle-free return & exchange policy.We highly recommend you try your shoes on and wear them indoors on a clean surface while you check the fit and, if necessary, break them in. If you have questions about your eligibility for a return, contact our KURU Gurus to discuss the details.

Can I Schedule My Return To Be Picked Up?

If you would prefer to have your return picked up vs. dropping it off, please see the following information.FedEx - If you have a FedEx return label, you can call the following number to schedule a pick-up, 800.463.3339USPS - If you have a USPS return label, you can go to USPS.com or scan the QR code on the label to schedule the pick-up. If you would prefer a USPS label and to schedule a pick up go to the following link. USPS Label

When can I expect my refund?

We try our best to process returns as quickly as possible! Processing usually takes between 1 to 3 business days on our end. You'll receive an email confirmation once processing is complete and your order has been refunded to the original form of payment.From there it generally takes 1 to 4 business days for that credit to reflect on your statement. In some rare cases, it can take up to 14 business days for the credit to appear.

How Do I Know if My Refund Has Been Issued?

Most refunds are processed within three business days of receiving your return items, but it can take up to five business days. Once we've issued your refund, you will receive a credit memo email confirming the refund. You can also log in to your account dashboard and view all credit memo refunds that have been issued.Depending on your financial institution, it may take an additional 2-14 business days after we issue a refund for the credit to appear on your account.

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