Return and Exchange Policies

Shipping & Protection Warranty Policy Returns & Exchanges Privacy & Security

Feel Better Promise — 91-Day Free Returns & Exchanges

At KURU, we know that finding real relief takes more than a quick try-on at home. That's why we created the Feel Better Promise — our risk-free guarantee that gives you 91 days to wear your shoes in your everyday life and truly experience the difference. We offer free shipping, free returns, and free exchanges to make everything easy. If we can't improve your foot pain, we'll refund your money. No questions asked.

Your Feel Better Promise is automatically included with every purchase. For the best experience, we recommend creating an account so you can easily track your order, manage exchanges, and start a return if needed.

For our Canadian customers, we also offer free returns by providing prepaid shipping labels.

IMPORTANT: Keep your KURU box and packaging until you're sure about your fit. You'll need it for our hassle-free return process.

Please note that items labeled as "Final Sale" and/or "Non-Returnable" are not eligible for return or refund. This includes Gift Cards & Accessories.

Create a Return or Exchange

Shipping And Delivery Policy

We keep it simple and fast. All orders shipped within the US ship FREE via standard ground service. (FedEx/USPS for Domestic, USPS for HI and AK)

Looking for Free Returns & Exchanges?

For U.S. customers our easiest return method is free and simple through FedEx Easy Returns. Visit the Return Center and make sure to select FedEx Easy Returns as your return method as you complete the steps.

Looking for the nearest location to drop off your free return? Visit the location finder for your nearest FedEx Easy Returns location.

Conditions for Returns & Exchanges

Returns or exchanges must be initiated within 91 days of your delivery date.
Shoes may be returned in worn condition — we encourage you to wear them as part of your daily routine during the trial period.
Each order is limited to two total exchanges.
Must include a Return Merchandise Authorization (RMA) number on your exchange for tracking purposes.
Extra credit offered for exchanges that are not used will not be included in refund.
All Final Sale items are not subject to returns or exchanges. This includes Gift Cards & Accessories such as SPARC 2.0 Socks, KURU SHIELD Shoe Protector Spray, T-shirts, Hats and Care & Cleaning Kits.
Please note Returns or Exchanges not shipped 28 days after placing the request will be canceled.
For international orders, we do not refund international duties, taxes, or Value Added Tax (VAT). Due to varying international postage rules and regulations, shipping costs both ways for returns and exchanges on International, Army Post Office (APO), or Fleet Post Office (FPO) orders are the responsibility of the recipient.

When Will My Order Arrive?

Most standard ground shipments arrive within 8 days from order. Weekend delivery is not available (excludes US territories). Most orders are shipped within 1-2 business days of being placed. Express orders usually arrive within 2 business days from shipping. To ensure a quick delivery, we ship from three locations — Salt Lake City, Fairfield and Lancaster — and we typically send your items from the nearest warehouse that has them in stock.

Days We Process Orders

We process orders most business days except major holidays such as Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas day and New Year's day. Those days, we will be celebrating with our friends and loved ones, as we hope you will as well!

If you are shipping to either Alaska or Hawaii or US Territories, your order will ship via USPS Priority Mail. Expedited shipping is not available for shipments to these States or Territories.

FAQs

Making a return is easy! Simply enter your order number and email address at returns.kurufootwear.com. (You can find your order number in your Shipping Confirmation email). Follow the prompts to complete your return or exchange. Once completed, we will email you a prepaid shipping return label that you can print, attach to your return, and mail off at a FedEx location near you.
Once we receive your returned shoes, we will process your refund and automatically apply a credit to your credit card within 1–4 business days. Depending on your credit card company, it may take an additional 2–14 business days for the credit to appear on your account.
Visit returns.kurufootwear.com, enter your order number and email address, and follow the prompts to confirm which shoes you'd like to return. You'll also be able to select the size or style you'd like to exchange for. Once you complete the form, you'll receive an email with a prepaid return shipping label.
We ship your exchanged pair within 1–4 days of receiving your returned shoes. If you haven't received a confirmation email after 5 days, please reach out to us at gurus@kurufootwear.com.
You have 91 days from the date your shoes are delivered to wear them, experience the benefits, and decide if they're right for you. We chose 91 days because it can take time for your body to adjust to new support and for you to feel the full benefits in your daily routine. It's longer than a typical return window because we want you to feel truly confident that your shoes are making a difference.
Yes, absolutely — we encourage it. The Feel Better Promise is designed for real life, not just around the house. Wear your shoes on your daily walks, at work, or wherever your day takes you so you can fully experience the difference.
No. We expect you to wear them as part of your daily life during the 91-day trial. Normal wear is completely fine. Our goal is for you to truly feel the benefits, not just try them on.
Once we receive your returned shoes, we'll process your refund and automatically apply a credit to your original payment method within 1–4 business days. Depending on your credit card company, it may take an additional 2–14 business days for the credit to appear on your account.
We will ship out your exchange order within 1–4 business days of receiving your returned shoes. For additional questions, email us at gurus@kurufootwear.com.
Once we ship your new pair of shoes for your exchange order, we will send you a shipping confirmation email with tracking info.
The Feel Better Promise is designed to give you confidence in trying our shoes, and it's intended for reasonable use. We want everyone to have a fair chance to find relief, so excessive or repeated returns may be limited. If you have questions about your specific situation, our customer care team is happy to help.
To reach KURU Footwear’s customer care team, call 877-211-5878 or email gurus@kurufootwear.com.