Shipping & Protection Policies

Shipping & Protection Warranty Policy Returns & Exchanges Privacy & Security

Shipping Policy

At KURU, we're on a mission to help you Feel Better™ by pioneering pain-relieving footwear that puts your heels first.

And we believe getting your shoes should be just as painless as wearing them.

That's why we offer free shipping on all U.S. orders and back every purchase with our 91-Day Feel Better Promise — giving you the time you need to wear your shoes in real life and truly experience the difference. If we can't improve your foot pain, we'll refund your money. No questions asked.

Domestic & International Shipping Costs

Shipping Type & Cost

US Customers $0

Shipping to Canada $22

Shipping to United Kingdom $10

Shipping to Australia $44

Shipping to the European Union $18

All Other International Customers $35

Delivery Times

Standard Domestic Shipping

We keep it free and simple. Most standard orders ship within 3 business days of order date (excluding weekends and holidays). We use FedEx, USPS Priority, or regional carriers for quick and reliable delivery. Most standard ground shipments arrive within 8 days from order. Weekend delivery is not available (excludes US territories).

International Shipping

At KURU, we’re on a mission to heel the world, so we’re delighted to offer international shipping!

International orders ship via USPS or FedEx Mail Innovations. International shipments typically take 7–10 business days to arrive.

There are some countries we are unable to ship to. If your country appears in the drop-down list when entering your shipping address, we can ship to you!

We offer Delivered Duty Paid (DDP) shipping to our international customers. By shipping DDP, duties and taxes are collected directly at checkout so that your package is less likely to be stopped at customs. Please note that duties and taxes assessed by customs vary by country and product.

Due to international customs and duties, we are unable to offer free exchanges on any international orders. Any and all return or exchange shipping fees are the recipient's responsibility. Customs fees and duties are not refundable.

Want to Earn Rewards with Each Order?

It takes seconds. Simply sign up for a quick, free account at kurufootwear.com/account/login. No hidden fees, no credit card sign up—simply earn rewards.

Login to your KURU Heel Better™ Rewards account before checkout to ensure free returns and exchanges on every order. You’re one step closer to Pain Relief Beyond Belief!

FAQs

Shipping is free for all US customers. Canadian customers pay $22, US territories $10.99, and international orders are calculated at checkout.
Most orders ship within 1–2 business days of being placed and arrive within 8 days from order. To ensure a quick delivery, we ship from three locations — Salt Lake City, Fairfield and Lancaster — and we typically send your items from the nearest warehouse that has them in stock.
We process orders on most business days except major holidays, including Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day, and New Year's Day. We hope you enjoy your time with loved ones. We’re always rooting for your overall health and wellbeing!

Return-to-Sender Packages

If the delivery service is unable to deliver a package due to unexpected delivery errors, your package may be returned to KURU. If this is the case, your tracking information will state that the package is on its way back to the sender.

Please take the following steps:

Email gurus@kurufootwear.com or call (877) 211-5878 to submit your KPSP claim.
If emailing, please use the subject line “RETURN TO SENDER PACKAGE CLAIM” and include your name, order number, correct shipping address, and details of your missing package in the message.

Return-to-Sender Policy: When we receive the package, we will send it back to you at no extra cost.

Damaged Packages

If your package appears to have been damaged in transit (e.g. ripped open, packaging tape on the outside), please take the following steps:

Email gurus@kurufootwear.com or call (877) 211-5878 to submit your Shipping Protection claim.
If emailing, use the subject line "DAMAGED PACKAGE CLAIM" and include your name, order number, correct shipping address, and photos of both the damaged packaging and the products inside.

Damaged Package Policy: After completing the steps above, we will replace any damaged item(s) depending on availability, or issue a store credit or refund. If the damage is limited to the packaging or shipping box only, and not the product inside, the order is not eligible for a claim. Shipping Protection covers damage to the actual product inside the packaging only.

Stolen Packages

If you have reason to believe your package was stolen, please take the following steps:

Email gurus@kurufootwear.com or call (877) 211-5878 to submit your Shipping Protection claim.
If emailing, please use the subject line “STOLEN PACKAGE CLAIM” and include the following information your name, order number, correct shipping address, and reason you believe it was stolen.
For orders more than $200, a police report must be filed. We ask that you include your case number from the department in your email request.

Unprotected Risks

KURU reserves the sole discretion to determine whether a consumer violates the terms and conditions or otherwise poses an unacceptable risk of loss.

Order is Stuck in Customs

As noted during checkout, KURU Shipping Protection & 91-Day Feel Better Promise does not cover international duties, fees, or orders held in customs. You will need to pay your country's duties and fees to receive your package.

Other Terms

KURU reserves the sole discretion to determine if a claim qualifies under this plan.

FAQs

Yes. All claims covered under the Shipping Protection plan (including damaged, lost, and stolen packages) must be reported within 10 business days from when the tracking states “delivered” or from the last time the tracking was updated.
If your shipping address was entered incorrectly and the package has already shipped, please email gurus@kurufootwear.com or call (877) 211-5878 immediately so we can update it.
KURU Shipping Protection & 91-Day Feel Better Promise covers only the original order on which the protection was purchased. If the replacement items are also lost, damaged, or stolen, you will need to place a new order at cost.
We do our best to process claims as quickly as possible. Please allow up to 3 business days for your claim to be fully processed.