Exchange & Return Policy

We understand that buying over the internet can be filled with uncertainty. That’s why we provide a “No-Hassle”, Satisfaction Guaranteed policy. If you find that you need to exchange or return your purchase, you can do so as follows:

100% FREE EXCHANGES

All exchanged items must be in brand new condition, in their original box. Items that cannot be sold as new cannot be exchanged.

Good up to 35 days from ship date

All exchanges must have a Return Authorization (RA) number so we know who sent the shoes back and what is wanted in exchange

To receive an RA number and exchange shipping label, go to: Request an RA Number Form

Free Exchanges applies to domestic orders within the Continental 48 States

Due to international customs and documentation requirements, we are unable to offer prepaid return labels to our international customers. International customers will be responsible for paying the return shipping on both exchanges and returns.

RETURNS

We want you to be completely satisfied with your purchase. Should you desire to return your purchase for a refund, you may do so as follows:

Returns must be in the condition you received them and in the original box and/or packaging. Shoes that have been worn and cannot be sold as new cannot be returned.

Good up to 35 days from ship date

Our return policy includes a full refund of the original purchase price of the returned items. We do not refund shipping charges

All returns must have a Return Authorization (RA) number. To receive an RA Number, visit: Request an RA Number Form

Please return the shoes in the original shipping box in the same condition as you received them.

We will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your credit card account statement. Should you have any questions, please feel free to contact us.

Request an RA Number

CAN I RETURN SHOES THAT HAVE BEEN WORN?

Shoes that have been worn cannot be exchanged or returned. Our warehouse uses a systematic process to determine if a shoe has been worn. This process includes wear marks on the outsole including wearing down of rubber texturing; signs of wear on the upper; signs of wear in the liner; and other indicators of wear. During this process, if the shoe is deemed worn, we are unable to return or exchange the item. As such, we recommend confirming the shoe for correct sizing and style preference on a clean surface before wearing them.