What is your exchange policy?

At KURU, we know that finding the right fit is the first step toward healthier feet. That's why exchanges are free, simple, and worry-free. You have 91 days from delivery to exchange your shoes — no need to keep them in new condition, just wear them and see how they feel.For U.S. customers, exchanges are free using a FedEx Easy Returns QR code or shipping label. Canadian customers receive a free return shipping label. When exchanging for the same style in a different size, there's no extra charge. If you select a higher-priced style, you'll simply pay the difference. Once we receive your return, your new pair ships out within a few business days — so you can get back to moving comfortably, faster.View complete exchange policy.

How do i place an exchange?

To place an exchange, visit returns.KURUfootwear.com, enter your order number and email address, and follow the prompts to confirm which shoes you wish to return. You will also be able to select the size or style you wish to exchange them for. Once you complete the form, you will receive an email with a paid shipping label to return the shoes you wish to exchange. We ship your exchanged pair within 1–4 days of receiving your returned shoes.

Are there any additional costs for an exchange?

When using our provided shipping label, return shipping for your exchange is FREE on all domestic orders shipped within the U.S. There are also no restocking fees. While there is no additional cost to exchange a shoe for a different size of the same style, there may be additional cost if you choose to exchange your shoes for a different, higher-priced style.

How can i track my exchange order?

Once we ship your new pair of shoes for your exchange order, we will send you a shipping confirmation email with tracking info.

How long will my exchange order take?

We will ship out your exchange order within 1–4 business days of receiving your returned shoes. For additional questions, email us at gurus@KURUfootwear.com.

FAQs

Exchanges

At KURU, we know that finding the right fit is the first step toward healthier feet. That's why exchanges are free, simple, and worry-free. You have 91 days from delivery to exchange your shoes — no need to keep them in new condition, just wear them and see how they feel.
For U.S. customers, exchanges are free using a FedEx Easy Returns QR code or shipping label. Canadian customers receive a free return shipping label. When exchanging for the same style in a different size, there's no extra charge. If you select a higher-priced style, you'll simply pay the difference. Once we receive your return, your new pair ships out within a few business days — so you can get back to moving comfortably, faster.
View complete exchange policy.
To place an exchange, visit returns.kurufootwear.com, enter your order number and email address, and follow the prompts to confirm which shoes you wish to return. You will also be able to select the size or style you wish to exchange them for. Once you complete the form, you will receive an email with a paid shipping label to return the shoes you wish to exchange. We ship your exchanged pair within 1–4 days of receiving your returned shoes.
When using our provided shipping label, return shipping for your exchange is FREE on all domestic orders shipped within the U.S. There are also no restocking fees. While there is no additional cost to exchange a shoe for a different size of the same style, there may be additional cost if you choose to exchange your shoes for a different, higher-priced style.
Once we ship your new pair of shoes for your exchange order, we will send you a shipping confirmation email with tracking info.
We will ship out your exchange order within 1–4 business days of receiving your returned shoes. For additional questions, email us at gurus@kurufootwear.com.

Exchanges

Exchanges

What is your exchange policy?

How do I place an exchange?

Are there any additional costs for an exchange?

How can I track my exchange order?

How long will my exchange order take?