How do I change or cancel my order?
Thank you so much for placing an order with us! There is currently not a way to modify or cancel an existing order on your account online. If you need to change or cancel your order, please reach out to a KURU Guru by calling at 877-211-5878. We are here for you Monday through Friday, 7 AM to 6 PM MST and we'd love to help!
If your order has already shipped prior to being canceled, KURU Footwear can request a Return to Sender with FedEx but we cannot guarantee the request will be received in time to intercept your package. If this occurs and your item is delivered to you, KURU will submit a Return Authorization request which will generate a prepaid shipping label for you to get your package sent back, as part of our standard Return and Exchange Policy.
Once your package has been delivered back to our warehouse, our return specialist will issue a full refund back to the card used for purchase.