How do I know if my refund has been issued?

Most refunds are typically processed within 3 business days of receiving your return items, but it can take up to 5 business days. Once we've issued your refund, you will receive a credit memo email confirming the refund. In addition, you can log in to your account dashboard and view all credit memo refunds that have been issued.

Depending on your credit card company, it may take an additional 2-14 business days after we issue a refund for the credit to appear on your account.

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