Why do I have to wait for the shoes that I am returning to be received and processed before my exchange shoes can be shipped out?

Currently we are unable to ship out your exchange shoes until we receive the return pair. If you want your exchange pair more quickly, you can order the exchange pair as a separate order and we will process a refund to your card once we receive your original pair for exchange. To facilitate this, please Contact Us and we will be able to process your exchange order and make a note to refund your original order.

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