Frequently asked questions
ORDERING
- Size Chart: How can I make sure I get the right size?
- Do you have a catalog?
- The shoe I want is out of stock or sold out, will you get more?
- How do I contact you?
- When is your next sale, coupon code, or promotion?
- How do I change or cancel my order?
- What forms of payment do you accept?
- Do you offer Gift Wrapping or special notes for gifts?
- What stores carry KURU shoes? Where can I buy them?
- Do you charge Sales Tax?
- How do I check on my order status?
- Do you offer gift cards?
- I can't find my size. When will you get more shoes in my size?
- Do you offer a military, law enforcement, or professional discount?
- Do you accept Medicaid to pay for your shoes?
- How do I track my order?
- I like to try shoes on before purchasing. How can I be sure I won’t be disappointed with KURU shoes?
- What does 1/2 size small or large mean?
GENERAL INFORMATION
- Are ALL the product reviews and testimonials real?
- Where can I find KURU shoes reviews?
- I just received a pair of your shoes and my feet are sore/hurt after wearing them. Why is that?
- How do I sign up for your newsletter?
- How do I take care of my KURU shoes?
- Does the KINETIC qualify as a slip-resistant shoe?
- What shoe or style works best for plantar fasciitis/heel pain?
- What does KURU mean?
PRODUCT
- Do you sell replacement footbed, insoles or sockliners?
- Do you sell replacement laces?
- My Kuru shoes squeak, what can I do?
- Which shoes are best for plantar fasciitis?
- What widths do you offer? Do you have wide or narrow widths?
- Can I use custom orthotics with KURU shoes?
- Where are your shoes made?
- Which shoe is best for me?
- How do I know which shoe to buy? Which is best for me?
- Do your shoes really help with plantar fasciitis heel pain?
- Are your shoes considered orthopedic shoes?
- How is the arch support of KURU shoes?
EXCHANGES & RETURNS
- How can I tell if the shoes I'm returning can be sold as new and will be accepted for return or exchange?
- How do I process a Return or Exchange?
- How long does it take to get my refund?
- Why do I have to wait for the shoes that I am returning to be received and processed before my exchange shoes can be shipped out?
- What is your Exchange & Return Policy?
- Can I exchange or return a gift?
- How do I know if my refund has been issued?
Still don't see your question? Feel free to email a KURU GURU:
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Chat with a guruOpen live chat -
We're openMon - Fri 7am MST - 5pm MST -
Speak with a live KURU GURUCall us toll-free at: (877) 211-5878 -
Email usEmail us: gurus@kurufootwear.com