KURU Warranty Policy

100% Peace of Mind

We strive to give you our signature comfort in the best quality products. Sometimes, a rogue pair slips through our strict Quality Control and onto your feet. Should your shoes fail due to defect of workmanship, you can be confident your purchase is backed by the following warranty:

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Six Month Guarantee

KURU will warrant your purchase for 6 months from the date of purchase for repair or replacement (as determined by KURU).

Replacement Certainty

If we no longer have the same shoe, you can choose a similar, in-stock product for replacement.

Refunds

Refunds are not available as part of our warranty program.

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Wear and Tear

This warranty does not cover normal wear and tear, damage from use, discoloration, tears, or normal material breakdown expected over the life of the product, etc. Unfortunately, accidents that cause damage are not covered.

Color Fading

Due to various environmental factors that are beyond our control, color fading is not covered under warranty. When you’re lucky enough to live life in the sunshine, fading can happen.

International

Were your shoes shipped international? Don’t worry, your order is still covered under this warranty. International shipping fees still apply for replacement pairs shipped internationally.

We may request you ship the defective product back to us as part of the warranty process. KURU reserves the exclusive right to determine if a product qualifies for warranty. Return shipping for warranties are the responsibility of the customer.

If you have encountered an issue with your KURU shoes that you feel is a warranty issue, please submit a warranty request with details of the problem.

We got your back.