Returns & Exchange Policy
We get it. Buying shoes online can seem risky. That's why we offer a returns and exchanges policy to ensure you get the perfect fit. As long as your return is in new, unworn condition you can enjoy returns with no restocking fees and 100% FREE exchanges to make you happy!
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Returns: No Restocking Fees
Most who purchase KURU shoes end up keeping them. However, sometimes our shoes just don't meet your unique needs. Don't worry, you can return your order for a refund under the following guidelines:
1. Shoes must be in *NEW, Unworn Condition & ordered within the last 45 days.
2. No restocking fees on shoes returned in *NEW condition.
4. Use our prepaid shipping label for discounted rates
$8.50 will be deducted from your refund when using our return label
5. Return shoes in original shoe box and packaged in a suitable shipping box.
It's that simple. Once we receive your shoes in *NEW condition, we will process your refund and automatically apply a credit to your credit card within 7 business days. Please note that any shipping fees are non-refundable. Depending on your credit card company, it may take an additional 2-14 business days for the credit to appear on your account. To ensure shoes are returned in *NEW condition, we recommend you first try them on in an indoor carpeted area to determine if there are any fit concerns or defects.
Peace of mind.
Exchanges: 100% FREE Exchanges
Whether you ordered the wrong size or the color on your computer screen is different than real life, don't worry, we make exchanges easy. The following conditions apply to exchanges:
1. Shoes are in *NEW condition & were ordered in last 45 days.
3. Use our FREE, prepaid standard shipping label for all exchanges within the U.S.
4. Return shoes in original shoe box and packaged in a suitable shipping box.
5. Use KURU Rewards Points to order your desired exchange pair.
To make it easy you can use your KURU Rewards Points like in-store credit. Click here to learn how to use your points on an exchange order. NOTE: Some promotions and closeouts include shoes that are Final Sale and cannot be exchanged or returned. Please read all promotional materials and product descriptions prior to purchase.
Due to varying international postage rules and regulations, we are unable to pay the shipping on international and APO/FPO orders. Any duties, taxes, fees, or VAT are the sole responsibility of the recipient. Shipping costs, both ways, for returns and exchanges on International and APO/FPO orders are the responsibility of the recipient.
*Can I Return Shoes that Have Been Worn?
When you receive your shoes, try them on a clean, carpeted surface to confirm the correct size and style. Only shoes that can be sold as brand new can be returned or exchanged. Shoes with dirt or food residue, pet hair, or wear marks and other signs of wear can not be exchanged or returned. If a return is deemed worn, we are unable to return or exchange the item/s and will return them to you.