Whether you ordered the wrong size, or the color on your computer screen looks different than the shoes in person, don't worry, we want to make you happy. To exchange or return your order, please follow these simple steps below:
STEP 1: FIND THE ORDER TO BE RETURNED
LOG IN to your account and select the order that contains the item/s you want to send back. When viewing your order, select the Return/Exchange link in the upper right.
STEP 2: COMPLETE THE RMA FORM
Complete the "Returns and Exchanges" form. Make sure to remove any item/s you are not returning. For exchanges, include which Gender, Style, Color and Size you would like in exchange. Once completed, submit the form. We will respond to your request via email within 3 business days with your RMA number and return instructions.
STEP 3: SHIP YOUR ITEM/S BACK
Follow the instructions in the email response including packaging your item/s in their original packaging and shipping box and we will take care of your exchange or return once we receive the package.
Remember, only items that can be sold as new can be exchanged or returned. Shoes with signs of wear, dirt markings, food residue, pet hair, or other residue cannot be exchanged or returned. For more details, please visit our Returns and Exchanges Policy
